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Refund and Returns Policy

Last updated: October 3, 2026

We want you to be happy with every bike, part and accessory you buy from us. If something isn’t right, this policy explains how returns, refunds and exchanges work for orders placed on electricdirtbikesdirect.org.

14 daysto request a return, counted from the day your order is delivered
Unuseditems must be unridden, uninstalled and in their original packaging
15%restocking fee on returned bikes. No fee on parts and accessories
48 hoursto tell us about anything that arrives damaged, faulty or wrong

Return eligibility

You can ask to return an item within 14 days of the date it was delivered. To qualify for a refund, the item must be:

  • Unused, and for bikes, unridden and never registered or titled.
  • In the same condition you received it, with no damage, marks or modifications.
  • Complete, with all keys, chargers, manuals, tools and accessories that came with it.
  • In its original packaging, or packed just as securely for the trip back to us.

Please contact us before sending anything back. Returns sent without our approval may be refused or delayed.

Items we can’t accept for return

Unless they arrived damaged, faulty or wrong, we can’t accept returns of:

  • Ridden or used bikes. This includes any bike that has been ridden, used or registered.
  • Installed or used parts and accessories. This includes anything that has been fitted, used or modified.

Restocking fees

Returned bikes are subject to a restocking fee of 15% of the bike’s purchase price. This covers inspection, handling and repackaging so the bike can be sold again. There is no restocking fee on parts and accessories.

Shipping costs for returns

You are responsible for the cost of shipping a return back to us. Please use a tracked service and pack the item carefully, ideally in its original packaging, so it reaches us in the same condition you received it. We’ll send you the return address and instructions when we approve your return.

The shipping charge you paid on your original order isn’t refunded, unless the item arrived damaged, faulty or wrong.

Damaged, faulty or wrong items

Please check your order carefully when it arrives, including the packaging, before you sign for a freight delivery where possible. If anything is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and the packaging.

Once we confirm the problem, we’ll arrange a replacement, repair or refund, including the original shipping charge, and we’ll organize the return at no cost to you.

Faults that appear after this period are covered by the manufacturer’s warranty for your bike or part. Contact us with your order number, the bike’s frame number and a description or video of the problem, and we’ll guide you through the process.

Refunds

When your return arrives, we’ll inspect it and email you to let you know whether it has been approved. Approved refunds go back to your original payment method, minus any restocking fee and the original shipping charge where they apply. Your bank or card provider may take a few business days to show the refund in your account.

Exchanges

If you’d like a different model, color or size, contact us within 14 days of delivery. We’ll handle it as a return and a new order, so the same conditions apply to the item you send back.

Cancelling an order

If you change your mind before your order ships, contact us as soon as possible. If it hasn’t left us yet, we can usually cancel it and refund your payment. Once an order has shipped, this returns policy applies.

International orders

Returns from outside the U.S. follow the same policy. You are responsible for return shipping and for any export paperwork, duties or taxes on the return journey. Import duties or taxes charged by your country when your order arrived are not collected by us, so we can’t refund them, but you may be able to reclaim them from your local customs authority.

How to start a return

  1. Contact us within 14 days of delivery with your order number, the item you’d like to return and the reason.
  2. We’ll reply by email to confirm whether the return is approved, with the return address and instructions.
  3. Pack the item securely and ship it to us with a tracked service.
  4. We’ll inspect the return and email you once your refund has been processed.

Contact us

Questions about a return, refund or exchange? We’re happy to help.

This policy doesn’t limit any rights you have under the laws where you live.